Quick Answer
Plain-language summary
Dental Lead CRM collects only the information needed to provide CRM, AI receptionist, chatbot, missed-call recovery, and channel connection services for dental clinics.
We do not sell user data.
1. Overview
Dental Lead CRM is dental lead management software for clinics that use CRM, AI dental receptionist, dental chatbot, missed call recovery, and channel connection features. This policy explains what information we handle, why we handle it, and what choices users have.
2. Information we collect
We collect only the information needed to provide the service, such as account details, clinic workspace information, connected-channel settings, leads, conversations, callback records, and support messages.
3. Account and login data
When a user creates an account, we may collect name, email address, password or login credentials, clinic details, and related account settings needed to keep the account working.
4. Google login data
If a user chooses Google login, we use the information Google provides for authentication, such as the account email and basic profile details needed to sign the user in.
5. Facebook, Instagram, WhatsApp connection data
When a clinic authorizes Facebook, Instagram, or WhatsApp CRM integration, we store connected-channel identifiers and tokens securely so the platform can sync authorized conversations and messages. Connected channel tokens are used only for authorized integrations.
6. CRM and patient lead data
CRM records may include lead names, phone numbers, email addresses, treatment interest, appointment intent, notes, pipeline status, and other information entered by the clinic or submitted by a lead. Clinic owners are responsible for how they use patient data inside their clinic.
7. AI chatbot and conversation data
AI chatbot conversations are used only to provide the service and improve lead handling, such as answering approved clinic questions, routing inquiries, and helping staff follow up. Dental Lead CRM does not use chatbot conversations to provide medical diagnosis.
8. Missed call and callback data
Missed call recovery may store caller numbers, caller names when available, callback status, notes, timestamps, and related lead activity so clinic staff can respond.
9. How we use information
We use information to provide CRM access, authenticate users, connect messaging channels, power chatbot workflows, recover missed calls, support clinic teams, secure accounts, improve product reliability, and communicate service updates.
10. How we protect information
We use access controls, secure token handling, and operational safeguards designed to protect account and integration data. No online system can guarantee absolute security, so users should also protect passwords and account access.
11. Data sharing
Dental Lead CRM does not sell personal data. We may share limited information with service providers that help operate the platform, with third-party integrations a clinic chooses to connect, or when required by law.
12. Cookies and analytics
We may use cookies or similar technologies for login sessions, security, basic preferences, and analytics that help us understand product usage and improve the dental automation platform.
13. User rights
Users may request access, correction, export help, or deletion support by contacting admin@mail.instantseoscan.com. Requests may require reasonable verification before changes are made.
14. Data retention
We keep information for as long as needed to provide the service, meet legal or billing requirements, resolve disputes, maintain security, and complete backup rotation where applicable.
15. Contact information
Questions about dental CRM privacy or data requests can be sent to admin@mail.instantseoscan.com or discussed through WhatsApp at +92 346 9366699.
FAQ
Common questions
Does Dental Lead CRM sell data?
No. Dental Lead CRM does not sell user, clinic, or lead data.
Why does Dental Lead CRM access Facebook, Instagram, or WhatsApp?
Only to connect authorized messaging channels and sync conversations into the CRM.
Can users request data deletion?
Yes. Users can request deletion through the data deletion page or by emailing admin@mail.instantseoscan.com.